FREE SHIPPING ON DOMESTIC ORDERS OVER $25

FAQ

I need help with the Niantic store. Who should I contact?

Please contact us with any questions you have about the store, products or placing your order. When contacting support@shopniantic.com, make sure to include the following information that can also be found on the packing slip included in delivered packages:

  • Order Number 
  • Tracking Number (if applicable)
  • Items Ordered 
  • Items Not Received / Incorrectly Received / Damages

When will my item ship?

All items in inventory will ship the same day for orders placed before noon EST. All orders placed after noon will ship the following business day. 


Where do items ship from?

Inventoried items ship from our warehouse located in Hyattsville, MD.


What is the support team’s hours of operations?

Our support team is working 9-6PM EST and are typically responding within 3 hours. 


Special order requests?

Need to ship to multiple locations? Have a large order to place? Reach out to customer service and we can work with you to streamline your needs.


How do I get tracking information?

You will receive tracking information via email as soon as your order ships.  It can also be found in the my account section if you register for an account.


How can I change my order?

Please contact customer service immediately so that we can stop the progress of your shipment or take care of any returns or exchanges. 


How can I speed up my order?

If you have not yet placed your order, you can select from economy or expedited shipping options. If you have already placed your order and are looking to expedite your shipment please contact customer service so that we can make your order a priority!


Where do you ship? 

We offer domestic services to the US. International shipping is not currently available however it is on our roadmap.


Where is my order? 

Orders typically ship within 24 hours and can take up to 4-8 for economy or 1-4 for expedited business days to deliver based on your location. Orders may undergo shipping delays resulting from the COVID-19 pandemic. We appreciate your patience during this time.


Partial Orders

If one of your items is out of stock we will still ship the remainder of your order and will notify you when the remainder is able to ship.


Pre-Ordering

If you had pre-ordered an item we will ship based on the scheduled arrival of the item and we will send you a notification email with tracking. If you have any questions feel free to contact support. .


What if my order is incorrect or damaged?

Either you received the wrong merchandise, you did not receive an item or items in your order, or something was damaged in shipping, we want your order to be rectified as soon as possible. Please contact support immediately and we will work with you to fix your order.